IBM SSME

Recognizing the growing significance of service innovation in the global economy, many in academia and industry have suggested that there is a need for a new science of service systems whose chief goal is the development of efficient and scalable methods for service system analysis, design, implementation, and delivery. This issue presents 14 papers on a variety of aspects of service science, management, and engineering in an effort to help define and promote research in this emerging multidisciplinary field.