Xerox: Outsourcing Global Information Technology Resources

In order to increase revenues, develop new technologies, and manage information technology more efficiently, Xerox decided to sign a 10-year, $3.2 billion contract with Electronic Data Systems (EDS). This case describes the events that preceded Xerox's decision to outsource information technology.

 

case 4-4

company background

-company history

-corporate restructuring

 

information management at Xerox

-centralizing Xerox IM

-The IM 2000 project

 

The information systems outsourcing decision

-outsourcing benefits

 

The outsourcing process

-choosing a partner

-the contract

-the "spirit" of the contract

-global complexities

 

Implementing the outsourcing agreement

-issue to be clarified